Frequently Asked Questions

Frequently asked questionsWelcome to the FAQ. Please check to see if your support question is answered prior to contact email support.

Have a question that we don’t cover here?

Shoot us an email via our contact page and we will endeavour to get back to you within 24-48 hours.

How do I download ThirstyAffiliates?

Once you have completed payment you will be emailed an instant download link to download the archive of the plugin.

What are the system requirements?

All you need is WordPress 3.0+, everything else is taken care of in the WordPress system requirements.

What payment options do you accept?

All payments are a single, once off payment. We use the industry recognized e-Junkie shopping cart to handle all transactions who, in turn, use PayPal to process the actual money.

You can use any major credit card or your PayPal balance. No login is required.

Currency is in US Dollars (USD).

How do I install ThirstyAffiliates?

Simply unarchive the plugin on your computer and upload the plugin to the wp-content/plugins/ directory of your WordPress installation. Once uploaded, activate ThirstyAffiliates (and the stats addon if you purchased the Premium edition) via the administration panel.

I’ve installed and setup a link, but when I click my link it gives me a 404 error

99% of the time, this is just permalinks needing to be refreshed due to another plugin not flushing permalinks upon activation:

  1. Goto your plugins page and deactivate ThirstyAffiliates (don’t worry, your links are safe)
  2. Reactivate ThirstyAffiliates
  3. Visit your Permalinks Settings page and click Save (this will flush your permalinks manually)

If it’s still happening, check your link is setup properly and has a destination URL.

I run a security plugin on my site and it’s flagging a file in ThirstyAffiliates as Malware, should I be concerned?

The short answer is no.

Long answer: A number of security plugins incorrectly flag the /thirstyaffiliates/allagents.xml file as a potential malware threat. This file is not malware and is part of how ThirstyAffiliates blocks web crawlers and bots (sometimes malicious ones) from skewing your click statistics.

The file itself contains a comprehensive list of web crawlers and bots that patrol the internet crawling across links. It is updated and published by http://user-agents.org/ and our plugin makes use of the XML list published on this site.

I’ve received an update notification for ThirstyAffiliates, how do I install the update?

Once you follow the instructions in the email to download the updated version of the plugin, simply unartchive and upload the folders to your wp-content/plugins/ directory follow the same instructions as you did for installing the plugin.

The only difference is that this time you will be overwriting the plugin’s files that already exist on your server.

We recommend taking a backup of your existing plugin files prior to updating your files, just in case you need to roll it back to the previous version.

As of version 2.0, plugin updates and add-on plugin updates are handled automatically via the WordPress dashboard’s updating mechanism.

How do I create a link in ThirstyAffiliates?

Check out this handy video:

What is this “link prefix” stuff? Can you explain how links are cloaked in ThirstyAffiliates?

Check out this other handy video that will explain it all:

Is there any known conflicts?

WordPress supports a very vibrant ecosystem of themes and plugins so from time to time it’s expected that there will be some minor conflicts with other products.

Here is a list of known conflicts and their workarounds (if one exists):

  • Bulletproof Security plugin – conflict with link picker not showing

    Fix – add this to your .htaccess file in your WP root directory

    # Thirstyaffiliates skip/bypass rule
RewriteCond %{REQUEST_URI} ^/wp-content/plugins/thirstyaffiliates/ [NC]
RewriteRule . - [S=13]
  • WooThemes – minor conflict with image uploader being taken over by the theme. Happens with Canvas and some other WooThemes themes.

    Fix – add this to your functions.php in your theme:

    add_action( 'admin_enqueue_scripts', 'ta_remove_wf_media_assets' );
 
function ta_remove_wf_media_assets ( $hook ) {
	if ( 'post.php' == $hook && 'thirstylink' == get_post_type() ) {
		remove_action( 'admin_print_styles', 'woothemes_mlu_css', 0 );
		remove_action( 'admin_print_scripts', 'woothemes_mlu_js', 0 );
	}
} // End ta_remove_wf_media_assets()

    Thanks to Matty of WooThemes for the workaround.

Is there a support line?

At this stage, we only offer limited support via email. Please use the support contact form with your query if you don’t find the answer here.

We endeavor to respond to all support queries within 48 hours.

I found a bug! What do I do?

Great! If you found a bug that is a good thing, please send bug reports to josh [at] thirstyaffiliates.com along with a description of the bug and a description of what you were doing at the time.

Any screenshots you can take and send along would also be super helpful!

Bugs will typically be addressed in the next version release depending on severity of course.

I bought the standard edition, but now I want to upgrade to Premium/Professional, can I do that?

The difference lies in the included addons which you can purchase from here.

What is your refund policy?

If it’s a refund you’re after then we have a few small actions you must take.

Note that refunds are only available strictly within 60 days of purchase. Please provide your purchase receipt and reasoning behind why you’re requesting the refund to josh [at] thirstyaffiliates.com (or contact us via the contact page)

We take refunds very seriously at ThirstyAffiliates as they don’t happen very often. We don’t believe in the “no questions asked” approach because if no questions are asked then nothing is learned.

We reserve the right to refuse refunds.

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